FAQ

Cars in Cuba are considered by CATEGORIES, in case the category is exhausted it will be given an equal, similar or superior category ** Rental companies DO NOT SECURE COLORS, YEARS OR CONDITIONS OF THE VEHICLE.

This is a sample question. Edit this text and enter your answer. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed viverra sed turpis nec bibendum. Donec leo erat, ultrices quis dui sit amet, iaculis imperdiet justo. Nunc et cursus risus. Aenean hendrerit pellentesque neque. Ut at dolor elit. Suspendisse potenti. Fusce nec rhoncus nisl, vel malesuada elit.

Yes, there may be additional fees when renting a car. The most common include insurance, fuel charges, mileage fees, and airport surcharges. We recommend carefully reviewing your rental agreement to understand all potential costs. Our staff is available to explain any fees and help you choose the best options for your rental.

Yes, our car rental company typically has a minimum rental period, which is usually a minimum of 3 days. This requirement helps cover administrative costs and ensures a fair rental experience. Contact us for specific details and any available exceptions based on your needs.

Car rentals through our services are available to travelers of all nationalities and Cubans residing abroad. Please note: Cuban nationals residing in Cuba are not permitted to rent cars through our services. The minimum age to rent a car is 21 years of age + a 2-year-old driver's license (the driver's license must be at least 2 years old). Failure to be declared Non-Grato: The customer is solely responsible for knowing their status with a Cuban rental company. We do not have access to this confidential information. If a customer books a rental and has been declared Non-Grato on a previous rental, we will not be liable if the rental agency refuses delivery because the registered driver was declared Non-Grato. In this case, no refund will be issued.

What is a Refundable Deposit?

A refundable deposit is a temporary security amount that the customer leaves on the day they pick up the vehicle, directly at the rental location.

It is not a payment, but rather a guarantee to ensure the responsible use of the car during the rental period.

✅ If the car is returned in good condition, the deposit is fully refunded.

 In some cases, there may be deductions for damages, missing fuel, or contract violations.

Example: If the deposit is $250 USD, that amount is held at pickup and returned when the vehicle is dropped off

I have insurance through my credit card that includes rental cars. Can I use it in Cuba?

No. Unfortunately, car companies in Cuba do not accept external insurance, but require all their customers to purchase their own insurance.

What does mandatory insurance include?

Cubacar / Havanautos / Via Renta a Car

Mandatory insurance is practically comprehensive and covers any incident, but with the exception that it does not cover total destruction or theft of tires.

Rex

The insurance is comprehensive with no excess.

None of the companies covers driving under the influence of alcohol, drugs, or medication, or if another person not registered as an additional driver is driving the car.

Please note that these terms are not final and therefore may be subject to changes and/or exceptions. The final terms will be provided by the car rental company at the time of signing the contract.

Fuel depends on the category, and other cars are paid at the rental location. You can see the options for each car. Almost all cars have unlimited mileage; only one model is limited, like the Jeep Bestune.

Insurance Information for Car Rentals

All insurance fees paid when renting a vehicle—such as full coverage, basic protection, or third-party insurance—are non-refundable.

 This means:

- Even if the customer returns the vehicle early or doesn’t need to use the coverage,

- The amount paid for insurance will not be returned.

✅ Insurance is a required part of the rental package and remains valid for the entire duration of the rental contract.

Picking Up and Returning the Vehicle at Different Locations?

If you choose to **pick up the car at one location** and **return it at another**, this may involve **additional charges**, depending on the policies of the rental company.

 **Key Points:

- Some rental companies allow this option **at no extra cost  if it's within the same province or city.

- Others may apply an extra charge, commonly known as a drop-off fee or **“different return location fee.”**

- The cost can vary based on distance, vehicle availability, and the rental agency's terms.

Questions?  
We recommend **contacting us at +13052304770**, and we’ll be happy to check the specific policy with the rental company and help you find the most convenient solution.